At hokalondon.co.uk, we want your shopping experience to be simple, secure and convenient from the moment you select your favourite HOKA running shoes to the completion of your purchase.

Whether you’re shopping for cushioned trainers, walking shoes, sportswear or accessories, we aim to provide clear pricing, reliable payment processing and a straightforward checkout experience for customers throughout the United Kingdom.

This Payment Options Policy explains the payment methods that may be available, how transactions are processed, how refunds are issued and the measures used to help protect your payment information.

We also offer free UK delivery and returns, a 30-day risk-free trial run and a 2-year warranty to give you greater confidence when shopping online.

1. Accepted Payment Methods

At hokalondon.co.uk, customers can pay using the payment methods displayed during checkout.

Depending on the payment services enabled on our website, available options may include:

• Visa: Eligible Visa debit and credit cards.
• Mastercard: Eligible Mastercard debit and credit cards.
• American Express: Where supported by our payment provider.
• PayPal: Where available at checkout.
• Apple Pay: For supported devices and browsers, where enabled.
• Google Pay: Where supported by the checkout system.
• Other Payment Methods: Additional secure payment services, where offered.

The payment options shown during checkout are the methods currently available for your transaction.

Not every payment method will necessarily be available for every order, device or customer.

2. Secure Online Payments

We understand the importance of protecting your financial information when shopping online.

Our checkout process is intended to use appropriate security measures to help protect payment-related data.

Depending on the payment provider and technical configuration, these measures may include:

• Encrypted connections for transmitting payment information.
• Secure payment processing services.
• Payment authorisation and verification.
• Fraud prevention and transaction monitoring.
• Additional authentication where required.

Payment information may be processed directly by independent payment service providers.

We aim to handle payment-related personal information in accordance with applicable UK data protection requirements.

No online transaction system can be guaranteed to be completely risk-free, but we take payment security seriously.

3. Prices and Currency

All product prices displayed for UK customers are generally shown in pounds sterling (GBP).

Prices include applicable UK Value Added Tax (VAT), where required.

Before completing checkout, you will be able to review the relevant order total, including any applicable discounts or additional charges.

We aim to ensure that pricing information is clear and accurate.

If your bank or payment provider operates in another currency, it may apply its own conversion rate or transaction charges.

Such charges are determined by the relevant financial institution and are not necessarily controlled by hokalondon.co.uk.

4. Free UK Delivery

We offer free standard delivery on eligible orders within the United Kingdom, with no minimum order value.

This means eligible customers do not need to reach a minimum spending threshold to receive complimentary standard delivery.

If optional premium delivery services are offered, any additional charges will be clearly displayed before you confirm your purchase.

We aim to provide transparent delivery information throughout checkout.

For complete details, please refer to our Shipping and Delivery Policy.

5. Payment Authorisation

When you place an order, your selected payment provider may request authorisation from your bank or card issuer.

This process helps confirm that the payment method is valid and that the transaction can proceed.

Depending on the payment method, funds may be collected immediately or temporarily reserved through an authorisation hold.

An authorisation does not always mean that a payment has been fully captured.

If your order is not accepted or is cancelled before payment collection, a pending authorisation may be released.

The time required for funds to become available again depends on your bank or payment provider.

6. Debit and Credit Card Payments

Where supported, customers may use eligible debit or credit cards to complete purchases.

During checkout, you may be asked to provide:

• Cardholder name.
• Card number.
• Expiry date.
• Card security information.
• Billing details where required.

Payment information should only be entered through the secure checkout process.

Your card issuer may request additional verification before authorising the transaction.

If your card payment is declined, please check the information entered or contact your card issuer for assistance.

7. Digital Wallet Payments

Digital wallets may provide an additional convenient way to pay online.

Where enabled, services such as Apple Pay or Google Pay may allow customers to complete purchases using supported devices and previously saved payment methods.

The availability of digital wallets depends on your browser, device, payment provider and the checkout services supported by our website.

Transactions made through these services are subject to the relevant provider’s terms and security procedures.

Any available digital wallet option will be displayed during checkout.

8. PayPal Payments

Where PayPal is offered, customers may be able to complete purchases using an eligible PayPal account.

You may be redirected to PayPal or presented with a secure PayPal checkout interface to authorise the transaction.

PayPal processes payment information according to its own terms and privacy practices.

If you experience a PayPal payment issue, please review the transaction status in your PayPal account or contact the relevant support service.

For order-related questions, our customer service team can assist using the payment information available to us.

9. Strong Customer Authentication

Certain online card payments may require additional identity verification under applicable UK payment security requirements.

This process is commonly known as Strong Customer Authentication (SCA).

Depending on your bank or payment provider, verification may involve:

• A confirmation through your banking application.
• A one-time security code.
• Biometric authentication.
• Another approved verification method.

These measures help reduce the risk of unauthorised transactions.

If authentication is required, please follow the instructions provided by your payment provider.

Failure to complete the verification process may prevent the payment from being authorised.

10. Payment Confirmation

After submitting your order, you will normally receive an order acknowledgement at the email address provided during checkout.

This may include:

• Your order number.
• Products and quantities purchased.
• Selected sizes and colours.
• The total order value.
• Relevant payment information.
• Billing and delivery details.

Please review your order information carefully.

An order acknowledgement confirms receipt of your order but does not necessarily constitute acceptance of the purchase contract.

Order acceptance is governed by our Terms of Sale.

11. Failed or Declined Payments

Occasionally, a payment may fail or be declined.

Possible reasons include:

• Incorrect card details.
• Insufficient available funds.
• An expired payment card.
• Bank security restrictions.
• Failed authentication.
• Temporary payment provider difficulties.
• Technical interruptions during checkout.

If your payment is unsuccessful, please check your details and try again where appropriate.

You may also choose another available payment method.

If the problem continues, contact your bank or payment provider.

Our customer service team can assist with general order-related payment enquiries.

12. Pending Payments and Authorisation Holds

Sometimes a payment may appear as pending in your bank account even though an order has not been confirmed.

This may occur when your payment provider temporarily reserves funds during the authorisation process.

A pending authorisation is not necessarily a completed charge.

If the transaction is not completed, the authorisation may expire or be released according to the bank’s procedures.

If you are unsure whether your order was successfully placed, please check for an order confirmation before attempting another payment.

You can also contact our customer service team for assistance.

13. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact our customer service team.

We will review the available transaction information and investigate the issue.

In some cases, a pending authorisation may appear alongside a completed payment without representing a second collected charge.

If a duplicate payment has been collected in error, we will arrange an appropriate refund.

Please provide your order number and relevant transaction references where available.

For security reasons, do not send full payment card numbers or card security codes.

14. Order Cancellation and Payments

If you need to cancel an order, please contact our customer service team as soon as possible.

Where cancellation is possible before dispatch, we will arrange any refund due or release an outstanding payment authorisation as appropriate.

If the order has already been dispatched, you may still exercise applicable statutory cancellation rights or return eligible products under our voluntary returns programme.

Refunds will be handled in accordance with our Order Cancellation Policy, Returns and Refunds Policy and applicable UK consumer law.

We aim to provide clear information about the payment status of cancelled orders.

15. Refunds to Your Original Payment Method

When a refund is due, we normally issue it to the original payment method used during checkout unless another arrangement is expressly agreed.

For eligible voluntary returns, we aim to process refunds within 14 days after receiving and assessing the returned products.

Where statutory cancellation rights apply, we will comply with the relevant legal refund deadlines.

Your bank, card issuer or payment provider may require additional time to display the refunded amount.

If your payment card has expired or been replaced, your bank may still be able to direct the refund to the appropriate account.

Please contact us if you experience difficulties receiving a refund.

16. Free Returns and the 30-Day Trial

At hokalondon.co.uk, we offer free eligible returns within the United Kingdom.

Our 30-day risk-free trial run allows customers to try qualifying footwear under normal conditions and assess its comfort and fit.

If eligible shoes do not meet your expectations, you may request a free return within 30 days of receiving your order.

Once the return has been processed, any refund due will normally be issued through the original payment method.

This voluntary programme is provided in addition to your statutory rights.

For more information, please refer to our Returns and Refunds Policy.

17. Payments and the 2-Year Warranty

We offer a 2-year warranty on all products, subject to the applicable warranty conditions.

This voluntary warranty covers qualifying manufacturing and material defects arising during normal, intended use.

If a covered issue is identified, an appropriate remedy may include repair, replacement or refund.

Where a refund is required, we will arrange payment in accordance with the applicable warranty conditions and statutory consumer rights.

The warranty does not replace or restrict your rights under the Consumer Rights Act 2015.

18. Promotional Discounts and Offers

From time to time, promotional discounts may be available on selected products.

Where a promotion is offered, the relevant conditions will be displayed with the offer or during checkout.

Discounts may be subject to product eligibility, validity periods or other clearly communicated restrictions.

Customers should review the final order total before confirming payment.

If a promotional code is required, it should normally be entered before completing checkout.

Any applicable promotional conditions will not override your statutory consumer rights.

19. Fraud Prevention and Payment Protection

We aim to maintain a secure shopping environment and may use appropriate measures to detect or prevent fraudulent transactions.

Depending on the circumstances, an order may require additional payment verification.

If a transaction appears suspicious, we may delay processing while reasonable security checks are completed.

Where an order cannot be accepted following verification, we will arrange an appropriate refund of any payment collected.

We will not request your banking password or full payment card security code through ordinary customer service messages.

If you suspect unauthorised use of your payment method, please contact your bank or payment provider promptly.

20. Payment Information and Privacy

We respect your privacy and aim to handle payment-related information responsibly.

Personal information collected during checkout may be used to process orders, verify payments, arrange refunds and prevent fraud.

Relevant information may be shared with payment service providers where necessary to complete transactions.

Some providers act as independent data controllers and process information according to their own privacy policies.

We aim to comply with the UK GDPR, the Data Protection Act 2018 and other applicable legal requirements.

For further information, please review our Privacy Policy.

21. Customer Responsibilities

When completing a purchase, please ensure that your payment and billing information is accurate.

You must be authorised to use the selected payment method.

Customers should also review the final order total before confirming payment.

If you notice an unexpected transaction or incorrect charge, please contact our customer service team promptly.

We recommend keeping your order confirmation and relevant payment records for future reference.

Please do not share passwords or sensitive payment credentials with unauthorised individuals.

22. Contact Us About Payments

If you have questions about payment methods, checkout transactions or refunds, please contact our customer service team through the contact options available on hokalondon.co.uk.

We can assist with:

• Available payment options.
• Payment confirmation.
• Failed or declined transactions.
• Pending payment authorisations.
• Duplicate charges.
• Order cancellations.
• Refund processing.
• Payment-related order enquiries.

Please provide your order number and a clear description of the issue.

We aim to investigate payment enquiries fairly and provide practical assistance.

23. Our Commitment to Secure and Convenient Payments

At hokalondon.co.uk, we believe that purchasing HOKA running shoes, cushioned trainers, sportswear and accessories should be straightforward and reassuring.

We aim to provide transparent pricing, appropriate payment security and helpful customer support throughout the checkout process.

Our customer benefits include:

• Secure Payment Options: Convenient payment methods displayed during checkout.
• Clear GBP Pricing: Transparent product prices and applicable charges.
• Free UK Delivery and Returns: Complimentary standard delivery and eligible returns.
• 30-Day Risk-Free Trial Run: Additional flexibility to try qualifying footwear.
• 2-Year Warranty: Protection against qualifying manufacturing and material defects.
• Helpful Customer Support: Assistance with payment enquiries, refunds and order-related concerns.

We are committed to providing a reliable shopping experience while respecting your rights under UK consumer protection legislation.

hokalondon.co.uk – Shop HOKA running shoes, comfortable trainers and activewear with clear pricing, convenient payment options and confidence at every step.