Welcome to hokalondon.co.uk. These Terms of Sale explain the conditions that apply when you purchase HOKA running shoes, trainers, sportswear, accessories and other products through our website.
We aim to provide a straightforward and reliable shopping experience, supported by free UK delivery and returns, a 30-day risk-free trial run and a 2-year warranty.
Please read these terms carefully before placing an order. By submitting an order, you agree to the terms applicable to your purchase, subject to your statutory rights under UK consumer protection law.
1. About These Terms
These Terms of Sale apply to purchases made through hokalondon.co.uk by customers in the United Kingdom.
They explain how orders are placed and accepted, how payments are processed, how products are delivered and what happens if you wish to cancel or return an order.
The contract for your purchase is made with the legal business operating hokalondon.co.uk, as identified in the seller information provided on the website.
These terms should be read alongside our Shipping and Delivery Policy, Returns and Refunds Policy and Privacy Policy.
Nothing in these terms excludes or limits rights that cannot lawfully be excluded under UK consumer law.
2. Products and Availability
We offer a selection of HOKA running shoes, walking trainers, sportswear, hats and accessories for men and women.
All products are subject to availability.
We aim to provide accurate product descriptions, images, sizing information and specifications to help customers make informed purchasing decisions.
Product colours may appear slightly different depending on your device and display settings.
If an item becomes unavailable after you place an order, we will contact you where necessary and arrange an appropriate refund for any unavailable products.
We will not substitute a materially different product without your agreement.
3. Product Descriptions and Information
We take reasonable care to ensure that product information on our website is clear and accurate.
Descriptions may include details about materials, cushioning, fit, construction, colour, intended use and available sizes.
Customers should review the relevant product information before purchasing.
General footwear guidance is intended to help customers compare available styles and does not guarantee that a particular product will suit every individual.
All products must meet the standards required by applicable UK consumer legislation.
4. Placing an Order
To purchase a product, select your preferred item, size, colour and quantity before adding it to your shopping basket.
During checkout, you will be asked to provide the information necessary to process your order.
Before confirming payment, please review:
- Product names and quantities.
- Selected sizes and colours.
- Billing and delivery information.
- Product prices and discounts.
- Applicable taxes and delivery charges.
- The total amount payable.
By submitting an order, you are making an offer to purchase the selected products.
You are responsible for ensuring that the information provided is accurate.
5. Order Confirmation and Acceptance
After submitting an order, you will normally receive an acknowledgement at the email address provided during checkout.
This acknowledgement confirms that we have received your order but does not necessarily mean that your order has been accepted.
A binding contract is formed when we expressly accept your order, normally through a dispatch confirmation, unless a different acceptance point is clearly communicated during checkout.
We may be unable to accept an order for legitimate reasons, including product unavailability, unsuccessful payment authorisation or an obvious pricing error.
If an order cannot be accepted after payment has been collected, we will arrange a refund of the amount paid for the affected products.
6. Prices and Currency
All prices displayed for UK customers are shown in pounds sterling (GBP) unless otherwise stated.
Prices include applicable UK Value Added Tax (VAT), where required.
We aim to display accurate prices and make the total amount payable clear before checkout is completed.
Prices may change from time to time, but changes will not affect orders that have already been accepted.
Any optional delivery charges or other applicable fees will be disclosed before you confirm your purchase.
7. Pricing Errors
We make reasonable efforts to ensure that product prices are correct.
However, occasional errors may occur.
If we discover an obvious pricing error before accepting your order, we may contact you to explain the situation and offer the opportunity to proceed at the correct price or cancel.
We will not increase the price of an accepted order without a lawful basis or your agreement.
If payment has been collected for an order that is not accepted, the relevant amount will be refunded.
8. Payment Options
Payment must be made using one of the methods available during checkout.
Depending on the payment services enabled, these may include supported debit cards, credit cards and digital payment methods.
All available payment options will be displayed before you complete your purchase.
Payments may be subject to verification and authorisation by the relevant provider.
If payment cannot be authorised, your order may not be processed.
We aim to use appropriate security measures to protect payment-related information.
For further details, please refer to our Payment Options Policy.
9. Free UK Delivery
At hokalondon.co.uk, we offer free standard delivery on eligible orders within the United Kingdom, with no minimum order value.
Delivery availability may vary depending on the destination, product and applicable delivery arrangements.
Estimated delivery information will be displayed during checkout or provided in the relevant shipping information.
If an optional premium delivery service is offered, any additional charge will be disclosed before purchase.
We aim to deliver orders within the agreed timeframe.
For complete information, please refer to our Shipping and Delivery Policy.
10. Delivery Times and Delays
We aim to process and dispatch orders efficiently.
Delivery estimates may vary depending on product availability, location, weekends, bank holidays and delivery provider operations.
Where no delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days, in accordance with the Consumer Rights Act 2015.
If delivery is delayed beyond the agreed timeframe, you may have the right to request delivery within an additional reasonable period or cancel the contract, depending on the circumstances.
If a specific delivery date was essential and the relevant legal conditions are met, you may be entitled to cancel without allowing additional time.
We will provide any refund required by law.
11. Delivery Responsibility and Risk
We are responsible for arranging delivery in accordance with the terms agreed at checkout.
Goods generally remain at our risk until they come into your physical possession or that of a person you have authorised to receive them.
If you independently arrange a carrier that was not offered by us, the legal rules concerning the transfer of risk may differ.
Ownership of products passes to you when the applicable contractual conditions, including full payment, have been satisfied.
Nothing in this section reduces our statutory obligations concerning delivery or consumer remedies.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact our customer service team as soon as possible.
We may be able to assist with changes to sizes, colours, quantities or delivery information before dispatch.
Once an order has entered the dispatch process, certain changes may no longer be possible.
If your order has already been dispatched, you may still be entitled to cancel under UK consumer law or return eligible products under our voluntary returns programme.
For more information, please refer to our Order Cancellation Policy.
13. Your Statutory Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing goods online generally have the right to cancel eligible orders within 14 days without giving a reason.
For a standard purchase, this period normally ends 14 days after the day you receive the goods.
Where an order consists of multiple goods delivered separately, the period generally begins after receipt of the final item.
To exercise your right to cancel, you must clearly inform us of your decision before the cancellation deadline.
You then generally have a further 14 days to send the goods back.
Certain statutory exceptions may apply to specific types of products.
Our voluntary 30-day returns programme provides additional flexibility beyond these legal rights.
14. Free Returns
We offer free eligible returns within the United Kingdom.
Customers who wish to return a qualifying product can contact our customer service team to obtain the relevant instructions.
Under our voluntary programme, eligible returns made through the designated process do not incur standard return postage charges.
For statutory cancellations, we will honour the applicable legal requirements concerning refunds and return costs.
If products are faulty, damaged or misdescribed, we will cover reasonable return costs where required by law.
Please refer to our Returns and Refunds Policy for further details.
15. 30-Day Risk-Free Trial Run
We understand that choosing the right running shoes can require more than a brief fitting.
Our 30-day risk-free trial run allows customers to try eligible footwear under normal running, walking and everyday conditions.
If eligible shoes do not meet your expectations, you may request a return within 30 days of receiving your order.
Reasonable signs of wear resulting from normal trial activities are accepted under this voluntary programme.
Products showing deliberate damage, significant misuse or unauthorised alterations may be excluded.
The trial programme does not restrict your statutory rights concerning faulty or non-conforming goods.
16. Exchanges
If you need a different size or colour, you may request an exchange for an eligible product within the applicable return period.
Exchanges depend on stock availability.
If your preferred replacement is unavailable, we may offer a refund so that you can select an alternative product.
Please contact our customer service team before returning an item for exchange.
Where an exchange qualifies under our voluntary programme, eligible return shipping is free.
Your statutory rights remain unaffected.
17. Refunds
Refunds are normally issued to the original payment method unless another arrangement is expressly agreed.
For voluntary returns, we aim to process refunds within 14 days after receiving and assessing the returned products.
Where statutory cancellation rights apply, we will reimburse the amounts required by law within the applicable timeframe.
For statutory cancellations, we may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.
A lawful deduction may apply where handling has reduced the value of goods beyond what is necessary to establish their nature, characteristics and functioning.
Such deductions will not be applied merely because eligible footwear has been reasonably tested under our voluntary risk-free trial programme.
Your bank or payment provider may require additional time to display a completed refund.
18. Faulty or Misdescribed Goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
If a product does not meet these standards, you may have statutory rights to a refund, repair, replacement or price reduction.
The statutory short-term right to reject faulty goods generally applies within 30 days, subject to the relevant legal conditions.
Further remedies may remain available after that period.
If you believe a product is faulty, please contact our customer service team with your order details and a description of the problem.
We will assess the issue and explain the appropriate remedy.
Nothing in these Terms of Sale excludes or restricts your statutory consumer rights.
19. 2-Year Warranty
At hokalondon.co.uk, we offer a 2-year warranty on all products, subject to the applicable warranty conditions.
This voluntary warranty covers qualifying manufacturing and material defects arising during normal, intended use.
It does not normally cover ordinary wear and tear, accidental damage, improper care, significant misuse or unauthorised modifications.
If you wish to make a warranty claim, please contact our customer service team and provide relevant purchase details.
Depending on the circumstances, the appropriate warranty remedy may include repair, replacement or refund.
This warranty is provided in addition to your rights under the Consumer Rights Act 2015 and does not replace or limit those rights.
20. Promotional Offers and Discounts
We may offer promotional discounts or special prices on selected products.
Promotions may be subject to specific eligibility conditions, validity periods or product restrictions.
Any applicable terms will be communicated with the relevant offer.
Discounts must normally be applied before completing checkout unless otherwise stated.
We reserve the right to correct promotional errors before order acceptance, subject to applicable law.
Promotional conditions will not override statutory consumer rights.
21. Customer Responsibilities
When shopping on hokalondon.co.uk, customers are responsible for providing accurate and complete information.
This includes billing details, delivery addresses and contact information.
You must ensure that you are authorised to use the selected payment method.
You should also review product descriptions and sizing information before placing an order.
If you discover an error in your order details, please contact us promptly.
Customers must not use our website for fraudulent, unlawful or abusive activities.
22. Personal Information and Privacy
We process personal information to manage orders, payments, deliveries, returns and customer service enquiries.
Personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.
Relevant information may be shared with payment processors, delivery providers and other service providers where necessary to fulfil orders.
We aim to use appropriate security measures to protect customer information.
For more details about your privacy rights, please review our Privacy Policy.
23. Liability and Consumer Protection
We are responsible for losses or damage caused by our breach of these terms or failure to use reasonable care and skill where such losses are foreseeable.
We do not exclude or limit liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be excluded.
Nothing in these terms limits your statutory rights concerning faulty goods, delivery failures or other consumer protections.
We are not responsible for losses that are not caused by our breach or negligence, subject to applicable law.
24. Events Beyond Our Reasonable Control
Occasionally, circumstances outside our reasonable control may affect our ability to fulfil an order.
These may include severe weather, transport disruption, natural disasters, public emergencies or significant interruptions to essential services.
If such an event affects delivery or order fulfilment, we will aim to provide relevant information and take reasonable steps to minimise disruption.
Your statutory rights relating to delayed delivery, cancellation and refunds remain unaffected.
We will not rely on this section to avoid obligations that cannot lawfully be excluded.
25. Complaints and Customer Support
If you have a question or complaint about your order, please contact our customer service team through the contact options available on hokalondon.co.uk.
We can assist with:
- Product and sizing enquiries.
- Order confirmation and payment.
- Delivery and tracking.
- Order changes and cancellations.
- Returns and exchanges.
- Refund status.
- Faulty or damaged products.
- Warranty claims.
Please provide your order number and relevant information when contacting us.
We aim to investigate concerns fairly and provide an appropriate response.
26. Governing Law and Jurisdiction
These Terms of Sale are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in other parts of the United Kingdom.
If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory protections available under the laws applicable to you.
Nothing in these terms prevents you from bringing proceedings in a court that has jurisdiction under applicable consumer law.
27. Changes to These Terms
We may update these Terms of Sale to reflect changes in our services, business operations or applicable legal requirements.
The version applicable to your purchase will normally be the version in effect when your order is accepted.
Changes will not retrospectively alter an accepted contract without a lawful basis or your agreement.
The latest version of these terms will be available on hokalondon.co.uk.
28. Our Commitment to Customers
At hokalondon.co.uk, we want customers to enjoy a convenient and reassuring shopping experience when purchasing HOKA running shoes, trainers, sportswear and accessories.
We aim to provide clear product information, transparent pricing, straightforward checkout and helpful after-sales support.
Our customer benefits include:
- Free UK Delivery and Returns: Complimentary standard delivery and eligible returns.
- 30-Day Risk-Free Trial Run: Additional flexibility to try eligible footwear under normal conditions.
- 2-Year Warranty: Protection against qualifying manufacturing and material defects.
- Customer Support: Assistance with orders, deliveries, returns, refunds and warranty enquiries.
We are committed to treating customers fairly and respecting their rights under UK consumer protection law.
hokalondon.co.uk – Discover HOKA running shoes, comfortable trainers and activewear with free UK delivery and returns, a 30-day trial and a 2-year warranty.