Welcome to hokalondon.co.uk. These Terms of Use explain the rules and conditions that apply when you access, browse or interact with our website.
Our website offers a selection of HOKA running shoes, comfortable trainers, sportswear, hats and accessories for customers throughout the United Kingdom. We aim to provide a convenient, reliable and secure online shopping experience.
Please read these Terms of Use carefully before using our website. By accessing or using hokalondon.co.uk, you agree to comply with these terms, subject to your rights under applicable UK law.
1. About These Terms
These Terms of Use govern access to and use of hokalondon.co.uk, including its product pages, shopping features, customer accounts and other online services.
They apply to visitors, registered customers and anyone who interacts with our website.
These terms should be read alongside our Privacy Policy, Cookie Policy, Terms of Sale, Shipping and Delivery Policy and Returns and Refunds Policy.
Purchases made through our website are additionally governed by our Terms of Sale.
Nothing in these Terms of Use excludes or limits any statutory rights that cannot lawfully be restricted.
2. Website Purpose and Services
hokalondon.co.uk is an online shopping website offering footwear, clothing and accessories for running, walking, training and everyday activities.
Our product selection may include:
- HOKA running shoes and cushioned trainers.
- Men’s and women’s walking shoes.
- Trail running footwear.
- Everyday athletic trainers.
- Sportswear and performance clothing.
- Caps, socks and other accessories.
We aim to provide product information, browsing features and purchasing options that help customers make informed shopping decisions.
Product availability, specifications and website features may change from time to time.
3. Eligibility to Use Our Website
You may use our website for lawful personal shopping and information purposes.
To place an order, you must have the legal capacity to enter into a binding contract or have appropriate authorisation where required.
If you are under 18, you should obtain permission from a parent or guardian before making purchases.
You are responsible for ensuring that information provided during registration or checkout is accurate.
We reserve the right to restrict unlawful or abusive use of the website, subject to applicable legal requirements.
4. Acceptable Website Use
We expect all visitors to use hokalondon.co.uk responsibly and lawfully.
You agree not to:
- Use the website for fraudulent or unlawful activities.
- Attempt to access restricted systems or customer accounts without permission.
- Introduce viruses, malware or harmful software.
- Interfere with website security or functionality.
- Submit false or misleading information.
- Attempt to disrupt servers, networks or payment systems.
- Use automated tools in a manner that damages or unreasonably burdens the website.
- Infringe the intellectual property rights or privacy of others.
We may take reasonable steps to prevent misuse and protect our customers, website and services.
5. Customer Accounts
Certain website features may allow you to create a customer account.
If you register an account, you are responsible for keeping your login credentials confidential.
You should use a secure password and avoid sharing account access with unauthorised individuals.
You are responsible for activities carried out through your account to the extent permitted by law.
If you suspect unauthorised access, please contact our customer service team promptly.
We may suspend or restrict account access where reasonably necessary to protect security, prevent fraud or investigate suspected misuse.
Any such action will be taken in accordance with applicable legal obligations.
6. Accuracy of Information
We aim to ensure that information displayed on hokalondon.co.uk is clear, accurate and reasonably up to date.
This includes product descriptions, images, prices, availability, sizing information and general website content.
However, occasional errors or omissions may occur.
Product colours may appear slightly different depending on your device and display settings.
We may correct inaccurate information or update website content where appropriate.
If an error affects an order, the matter will be handled in accordance with our Terms of Sale and applicable UK consumer law.
7. Product Information and Guidance
Information about footwear, clothing and accessories is provided to help customers understand available products.
Product descriptions may include details about cushioning, materials, fit, construction and intended activities.
General recommendations concerning running, walking or training footwear are informational and do not constitute personalised medical or professional advice.
Individual comfort, fit and suitability may vary.
Customers should review product information and choose items appropriate for their intended activities.
Nothing in this section limits statutory rights concerning goods that are faulty, misdescribed or not fit for a purpose made known to the seller.
8. Prices and Product Availability
Prices displayed for UK customers are generally shown in pounds sterling (GBP).
Applicable taxes and any additional charges will be disclosed as required before checkout is completed.
Product prices and availability may change without prior notice, but changes will not affect accepted orders except where permitted by law.
We aim to maintain accurate stock information.
If a product becomes unavailable after an order is placed, we will handle the situation in accordance with our Terms of Sale.
9. Online Orders and Payments
Purchases made through hokalondon.co.uk are subject to our Terms of Sale.
Customers must provide accurate billing, delivery and payment information when placing an order.
Payment methods available during checkout may vary depending on the payment services supported by our website.
We aim to use appropriate security measures to protect payment transactions.
Customers should never share full payment card details, card security codes or banking passwords through ordinary customer service communications.
For more information, please refer to our Terms of Sale and Payment Options Policy.
10. Free Delivery and Returns
We offer free standard delivery and free eligible returns within the United Kingdom, subject to the applicable delivery and return conditions.
There is no minimum order value for our standard UK delivery service.
Delivery availability may vary according to location, product type and shipping arrangements.
Eligible returns must follow the relevant return instructions.
For complete information, please review our Shipping and Delivery Policy and Returns and Refunds Policy.
These voluntary benefits do not restrict your statutory consumer rights.
11. 30-Day Risk-Free Trial Run
We offer a 30-day risk-free trial run for eligible footwear purchased through our website.
This programme allows customers to try qualifying running shoes and trainers under normal conditions and assess their comfort and fit.
If eligible footwear does not meet your expectations, you may request a return within 30 days of receiving your order.
Normal signs of reasonable trial use are accepted under the programme.
Products showing deliberate damage, significant misuse or unauthorised alterations may be excluded from voluntary returns.
For further details, please refer to our Returns and Refunds Policy.
12. 2-Year Warranty
We offer a 2-year warranty on all products, subject to the applicable warranty terms and conditions.
This voluntary warranty provides additional protection against qualifying manufacturing and material defects arising during normal, intended use.
It does not normally cover ordinary wear and tear, accidental damage, improper care or significant misuse.
If you believe a product has developed a qualifying defect, please contact our customer service team.
The warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015.
13. Intellectual Property Rights
The website’s original text, layout, graphics, design elements and other protected content may be subject to copyright, trade mark and other intellectual property rights.
These rights belong to their respective owners or authorised licensors.
HOKA and associated brand names, logos and product marks are trade marks of their respective owners.
The use of third-party brand names or product information on this website does not, by itself, establish any affiliation, sponsorship or endorsement.
You may view website content for lawful personal and non-commercial purposes.
You must not reproduce, distribute, modify or commercially exploit protected website content without the necessary permission or other lawful basis.
Nothing in these terms restricts uses permitted by applicable intellectual property law.
14. Website Images and Product Content
Product photographs, descriptions, illustrations and other visual materials are provided to help customers understand available products.
These materials may be protected by intellectual property rights.
You must not copy, republish or commercially distribute protected content without the necessary authorisation or other lawful basis.
We aim to respect the rights of brand owners, photographers and other content creators.
If you believe material on our website infringes your intellectual property rights, please contact our customer service team with relevant details.
We will review the concern and take appropriate action where required.
15. Customer Reviews and Submitted Content
Where our website allows customer reviews, feedback or other submissions, you are responsible for the content you provide.
Submitted content must be lawful, accurate to the best of your knowledge and respectful of others.
You must not submit content that is:
- Fraudulent or deliberately misleading.
- Defamatory, threatening or abusive.
- Unlawfully discriminatory or harassing.
- Infringing another person’s intellectual property rights.
- Designed to distribute malicious software.
- Unrelated commercial spam.
Where permitted by law, we may moderate or remove content that violates these requirements.
If customer submissions are displayed publicly, we will handle associated personal information in accordance with our Privacy Policy.
16. External Links and Third-Party Services
Our website may contain links to external websites, payment providers or other third-party services.
These services may operate independently and have their own terms, privacy policies and security practices.
We do not control the content or operation of independent third-party websites.
Links are provided for convenience and do not necessarily indicate endorsement.
We recommend reviewing the relevant terms before using external services.
Nothing in this section excludes responsibilities that apply to us under UK law.
17. Website Security
We aim to maintain appropriate technical and organisational measures to protect our website and customer information.
These may include secure connections, access controls, monitoring and other protective systems.
However, no website or internet connection can be guaranteed to be completely secure.
You should take reasonable precautions when using online services, including keeping your device and browser updated.
You must not attempt to bypass website security measures or interfere with protected systems.
If you identify a potential security issue, please contact us through the available customer service channels.
18. Privacy and Personal Data
We respect your privacy and aim to process personal information responsibly.
When you browse our website, create an account, place an order or contact customer support, we may process personal information necessary to provide our services.
Personal data is handled in accordance with our Privacy Policy and applicable UK data protection legislation.
You may have rights to access, correct, delete or restrict the processing of certain personal information.
For further details, please review our Privacy Policy.
19. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential functions and improve the browsing experience.
Essential cookies may be necessary for shopping baskets, checkout, account sessions and website security.
Optional cookies may be used for analytics, personalisation or marketing where legally permitted.
We obtain consent before using non-essential cookies where required under UK privacy legislation.
You can manage your preferences through the available cookie controls.
For more information, please refer to our Cookie Policy.
20. Website Availability and Maintenance
We aim to keep hokalondon.co.uk accessible and functioning reliably.
However, website availability may occasionally be affected by maintenance, technical difficulties, software updates or circumstances beyond our reasonable control.
We may temporarily suspend certain features where necessary to maintain security, improve functionality or resolve technical issues.
We do not guarantee uninterrupted access to every website feature.
Where interruptions affect accepted orders or statutory obligations, we will continue to respect the rights and remedies available to customers under applicable law.
21. Suspension or Restriction of Access
We may restrict or suspend access to certain website features where reasonably necessary.
This may occur in circumstances involving suspected fraud, unlawful activity, serious security risks or material breaches of these Terms of Use.
Where appropriate, we may investigate the issue and take proportionate action.
Any restrictions will be applied in accordance with applicable law.
Suspension of website access does not automatically remove your rights concerning existing purchases, refunds or statutory remedies.
22. Liability and Legal Rights
We take reasonable care in operating our website and providing our services.
We are responsible for foreseeable losses or damage caused by our breach of these terms or failure to use reasonable care and skill, where applicable.
We do not exclude or restrict liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these Terms of Use limits your rights under the Consumer Rights Act 2015 or other mandatory consumer protection legislation.
We are not responsible for losses that are not caused by our breach or negligence, subject to applicable law.
23. Changes to Website Content and Services
We may update website features, product categories, descriptions and other content to reflect changes in our services.
We may also introduce new functionality or discontinue features where reasonably necessary.
Changes affecting existing purchases will be handled in accordance with our Terms of Sale and applicable consumer law.
We aim to communicate significant changes where appropriate.
24. Changes to These Terms of Use
We may revise these Terms of Use to reflect changes in website functionality, operational requirements or applicable legislation.
Updated terms will be published on hokalondon.co.uk.
Where required by law, we will provide appropriate notice before material changes take effect.
Changes will not retrospectively remove rights or alter accepted purchase contracts without a lawful basis.
We encourage visitors to review these terms periodically.
25. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable elsewhere in the United Kingdom.
Customers living in Scotland or Northern Ireland retain the benefit of mandatory protections available under their applicable laws.
Nothing in these terms prevents consumers from bringing proceedings before a court that has jurisdiction under applicable consumer law.
26. Contact Us
If you have questions about these Terms of Use, our website or your shopping experience, please contact our customer service team through the contact options available on hokalondon.co.uk.
We can assist with general website enquiries, customer accounts, orders, payments, delivery, returns, refunds and warranty concerns.
Please provide relevant information when contacting us so that we can review your enquiry efficiently.
We aim to respond fairly and provide clear guidance.
27. Our Commitment to a Better Shopping Experience
At hokalondon.co.uk, we aim to provide a convenient and reassuring online shopping experience for customers looking for HOKA running shoes, cushioned trainers, sportswear and accessories.
We believe clear information, responsible website practices and helpful customer support are essential to building customer confidence.
Our customer benefits include:
- Free UK Delivery and Returns: Complimentary standard delivery and eligible returns.
- 30-Day Risk-Free Trial Run: Additional flexibility to try eligible footwear under normal conditions.
- 2-Year Warranty: Protection against qualifying manufacturing and material defects.
- Customer Support: Assistance with product information, orders and after-sales enquiries.
We are committed to maintaining a secure, accessible and customer-focused website while respecting your rights under UK law.
hokalondon.co.uk – Explore HOKA running shoes, comfortable trainers and activewear with a convenient shopping experience designed around your needs.